Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
Return POLICY
Only exchanges and merchandise credit will be allowed. NO EXCEPTIONS!
NO CHANGES / NO CANCELLATIONS.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
RETURNS
Items purchased from RedevelopHER, LLC are eligible for store credit within 7 days delivery receipt. There is a 30% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 7 days. RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange. Items returned after 15 days upon delivery of merchandise will not be accepted.
Customers are responsible for RETURN/EXCHANGE shipping unless the order was filled in error or defective. It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit. Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages).
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately.
How to Return or Exchange?
Please use the Return for Credit, Exchange or Error Form that was shipped with your order. Include your order number and/or the returns form with your return. And be sure to FILL OUT THE FORM if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.
Returns for CREDIT/ EXCHANGE can be sent to:
Provide the following information for a return or exchange:
- Contact Name
- E-mail Address
- Order #
- Order Date
- Style # for Return/Exchange Item
- Quantity for Each Style #
- Reason for Return/Exchange
- E-mail the above information to receive an R# for your Return/Exchange.
- Once R# is acquired, ship the item(s) to RedevelopHER, LLC
- Upon receiving your Return/Exchange item(s), you will be contacted via E-mail for final confirmation.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
TOPS/SHIRTS/PULL OVERS
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.
FINAL SALE - All sales are NON-REFUNDABLE.
A small number of heavily discounted items may be marked FINAL SALE,
in which case they are not eligible for return, exchange, or store credit.
ALL SALE ITEMS ARE FINAL. NO EXCEPTIONS.