Billing Faqs

MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately, we only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

WHEN WILL MY ORDER SHIP?

All orders are processed and shipped within 3-5 business days unless you selected Express or Quick shop options at checkout, your order will ship the next day if the order was placed before 5 PM EST.

WHY WAS I CHARGED TWICE?

If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

HOW DO I USE A STORE CREDIT AND A COUPON CODE?

Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Subscribe to our newsletter for updates on restocked items. When the item is back in stock you will be notified by email.